We’re here to help
Starting therapy can bring up a lot of questions. That’s completely normal we're here to offer clear, thoughtful answers about our services, what to expect, and how we work.
Click on each of the cards below to watch short video answers or scroll down to view our written FAQS.
Do you offer in person therapy?
No. We are a practice that operates completely remotely.
What happens next?
Following the assessment you will be scheduled with a therapist you have decided on with Emily or Sophie. That therapist will send you a zoom link prior to your appointment. You will receive a payment link one or two days before the appointment.
How do you look after my personal information? Are you GDPR compliant?
We are fully GDPR compliant. Please see our privacy policy here.
What kind of therapy do you offer?
Currently we offer individual, online therapy for adults. We do not currently offer family or couples therapy.
What is your cancellation policy?
We require 48 hours notice of cancellation.
What do I do if I am in crisis or there is an emergency?
We are an outpatient provider, we do not offer crisis or emergency support. If you require emergency support please:
- Contact 999 if you need an ambulance
- Attend your nearest A&E
- Call the Samaritans 24-hour helpline on 116 123
How much does it cost?
Therapy ranges between £95.40 and £127.20
How do I pay?
The initial matching consultation costs £36 and is paid to The Samuel Therapy Practice when you book. For future payments you will receive a payment link 2 days before your appointment. Therapy session payments are collected by The Samuel Therapy Practice on your therapist's behalf.
How Does The Samuel Therapy Practice Work?
The Samuel Therapy Practice provides an initial consultation and matching service to help you find the right therapist. We work with a trusted network of independent therapists, each responsible for providing their own therapy and clinical care. Following your initial consultation, we introduce you to a therapist who we believe is well suited to your needs. Your ongoing therapy is provided directly by that therapist.
Something you can’t find?
If you have any questions and can't find the answer here, please send us a message and we'll be back in touch with you as soon as possible.
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